Cancellation & Travel Policy
Last updated: this page is a working draft and should be reviewed by Gozy Trips before launch.
General approach
Cancellation and refund terms depend on the specific hotels, transport providers and, for international trips, airlines and visa processes involved in your booking. Exact cancellation timelines and refund amounts will be shared with you in writing at the time of booking confirmation.
Changes to your trip
If your plans change, contact us as early as possible. We will do our best to accommodate date or itinerary changes, subject to vendor availability and any applicable change fees from hotels or transport providers.
Non-refundable components
Certain components, such as already-booked flights, trains or peak-season hotel bookings, may be non-refundable or only partially refundable depending on the provider's own policy. This will be flagged clearly on your itinerary where applicable.
Force majeure
In cases of events beyond reasonable control, such as extreme weather, natural disasters or government travel restrictions, we'll work with you on rescheduling or the best available resolution based on what our vendors allow.
Contact
For any cancellation or change requests, reach us as soon as possible at +91 9358393355 or via WhatsApp.
This is a general framework, not a final legal policy. Gozy Trips should confirm exact cancellation windows, refund percentages and vendor-specific terms before this page is treated as final.